Shipments
Cover Story Shop ships to Italy and worldwide exclusively via GLS and DHL express courier service. All merchandise shipped by Cover Story Shop is carefully packaged and the invoice, detailing prices and applied discounts, including during sales, will be included in the package.
All shipments from Cover Story Shop are covered by free insurance against theft and/or accidental damage. The insurance remains valid until the moment of merchandise delivery.
All duly completed and paid orders will be processed within two working days. All shipments depart from Cover Story Shop only on working days, from Monday to Friday, from 9:00 AM to 6:00 PM. Orders placed on Saturday and Sunday will be handled on the following Tuesday.
Cover Story Shop offers its customers a traceable shipping service at all times. The Customer will receive an email confirmation of the merchandise shipment with the code (tracking number) provided by the express courier used, which will allow them to check the progress of their shipment at any time.
Shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Paid) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipments are for non-EU or non-Schengen countries, not subject to VAT/TVA payment on the purchase price.
Delivery times are subject to the destination areas of the products. Italy (DDP): delivery is approximately expected within two days of shipment. European EU Countries (DDP): delivery is approximately expected within three working days of shipment. Extra-EU European Countries (DDU): delivery is approximately expected within three working days of shipment. Rest of the World: delivery is approximately expected up to 5-7 days from shipment with Express Service.
Upon delivery of the merchandise, it is the Customer's responsibility to carefully inspect the package before signing the delivery receipt. If the package appears tampered with or not intact, the Customer may sign the delivery receipt with reservation or refuse the delivery. Any anomalies must be promptly reported to the office of the express courier used and to Cover Story Shop by sending an email to our customer service. Should the Customer refuse delivery of the merchandise, all shipping costs necessary for the return of the package to Cover Story Shop will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Cover Story Shop at the Customer's expense. In this case, Cover Story Shop will deduct this amount from any refund due to the Customer.
